Shipping policy
Shipping Policy
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1. Processing Time
Orders are typically processed and sent within 2–6 days from the time the order is placed.
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2. Payment
Payment is shortly after when you place an order, before we ship your order to you, because we, as a new brand, only offer made-to-order products and work with a subcontractor/supplier who only starts producing the items after receiving payment from you. Therefore, we have to charge in advance. This applies when we offer made-to-order products, but we hope to change this in the future when we can stock inventory. Thank you for your understanding.
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3. Shipping Locations
At this time, we only ship to addresses in Denmark (except Greenland & Faroe islands). We are working on expanding our brand to other EU countries in the future.
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4. Delivery Times
The expected delivery time for orders within Denmark is 7–10 days, from when you placed your order. This is the expected delivery time and might vary, so please be patient. If 15 days have passed since you placed your order and you still haven’t received it, please contact us at care@globalpeoplew.com. We’ll be happy to assist you.
Once your order is shipped, you will receive a tracking number via email to monitor its progress.
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5. Shipping Costs
Shipping is free for all orders. However, return shipping incurs a flat fee of 39 DKK, which will be deducted from your refund if you choose to return an item.
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6. Customs and Duties
We currently only ship within the EU, so there are no additional customs duties or import taxes for orders delivered to Danish adresses.
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7. Shipping Methods
To keep things simple, we use a standard shipping method that does not allow customization. However, shipping is flat rate and free for our customers.
All orders are delivered to your home address.
If you are not home when the package arrives, the carrier will leave a notice in your mailbox. It is your responsibility to collect your order before it is returned to us. If you don't pick it up, we will receive the returned package and refund the amount you paid, minus a return fee of 39 DKK. Please note that the refund process may take up to 10-15 business days from the day we receive the returned package, due to administration time and the processing time required by banks and payment systems.
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8. Eco-Friendly Practices
We recommend keeping the packaging if you anticipate a need to return your item. This helps reduce waste and ensure items are returned safely.
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9. Contact Information
For any questions about your shipment, feel free to reach out to us at gpw@globalpeoplew.com where we will be happy to assist you.
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Thank you for choosing GPW 🩶